§ Account
Delete your Luma account
Deleting your account removes your personal data from Luma and cannot be undone. Luma is built and operated by CraftedPxl, LLC; this page applies to the Luma website and the Luma Android app (
com.craftedpxl.luma).
§ 01
Delete it yourself
On the web
- Sign in at lumaphoto.app.
- Open Settings → Data → Delete account.
- Type
DELETE, enter your password (leave it empty if you only use Google), and confirm.
In the Android app
- Open More → Settings → Account → Delete account.
- Type
DELETE, enter your password (leave it empty if you only use Google), and press Permanently delete account.
If you have a paid plan, your subscription is cancelled first. If that cancellation fails, nothing is deleted and you can try again.
§ 02
Can’t sign in?
Email info@craftedpxl.com from the address on the account, and say that you want the account deleted. We will confirm that the request comes from that address, delete the account and reply when it is done.
§ 03
What is deleted
Deleting your account removes, straight away from the live service:
- Your account, profile, display name and profile picture.
- Your recipes, favorites, bookmarks, gear, settings, streak and achievements.
- Your journal entries and photos, and any photos in the former Photo Vault.
- Your community posts, comments and published recipes, and the images attached to them, including a link preview picture.
- Your sign-in sessions, push notification registrations and sign-in records.
- Reports, blocks and moderation records tied to your account, and your product-milestone records.
§ 04
What is kept, and for how long
- Backups — up to 60 days. Copies of our database kept to recover from a failure expire on their own: Cloudflare’s point-in-time copies after 30 days and our weekly copy after 4 weeks. Your data is gone from the last of them within 60 days of deletion. A backup is restored only to recover the service, never to bring back a deleted account.
- Billing records. If you paid for a plan, Polar, the merchant of record, keeps its purchase and tax records under its own policy, and the billing events we received from Polar are kept without a link to your account, as tax and accounting law requires.
The full details are in the Privacy Policy (§ 07, data retention).